BloggerBin

As I had plan to move into my new condo as soon as possible, some things did not turn out the way you plan. Just like this sofa that I had placed a deposit when it was on promotion some 6 months ago. When promoting the product they say a lot of good things like getting the choice of yr fabrics and delivery on time, the latest 45 days on notice and blah..blah..

But it was not meant to be when I finally went to choose my fabric colours for the said sofa to co-ordinate with my living room colours. The color and fabric I wanted was not available anymore. So I just have to choose the second best. If this is not enough, the quite reputable furnishing store did not deliver my sofa on time after many phonecalls fr. me instead of them notifying me and many of their so call reasons for not delivering. When they told me that the lorries were not allow on the roads and the lack of workers a week before Hari Raya, I could understand and just wait. But they were silent even a week after Hari Raya. Next they told me that the container had not reach their factory with the goods. This reason still I could still swallow in. So when after a week of waiting and nearly one month after Hari Raya I call again and they told me they will deliver in 3 days time as the goods had arrived. So be it waiting for the 3 long days again. So early in the morning on the delivery date I recieve a call from the main office telling me that they could not deliver as the lorry was out of order and takes 3 more days to repair. Just awaken from my dreams I just had to take in what they tell me. But after putting down the phone, a minute of composure, I find myself on fire. I call back and told them I want my sofa by hook or by crook right today and not any other day or I just want my deposit back!!!

I question them with an angry tone how come a big company with many branches all over the country doesn't have an extra lorry to transport my miserably not too big L-shaped sofa??? Their answer is just ##@@@@***eh??? and will call me back later.....That did the trick! I got a call in less than 10 minutes later and was told I would get my sofa deliver in an hour's time.

So a lesson learned...never be too soft with these sales people. Customer is always right no matter the circumstances.

So far I still have to deal with these curtain people. My living room curtain is not ready yet. Will deal with them the harsh way if not deliver on time this coming week. Have been given many reasons for the delay too.